For online stores · Marketing, systems & AI
Get more orders.Upgrade your store.Let AI do the admin.
Most agencies run your ads and leave the rest to you. We do the ads, the store and the admin. Your team approves what the AI drafts.
30 minutes · No sales pitch · With an implementation director
- Mutual NDA on request
- Aligned with the Australian Privacy Principles (APPs)
1 · Is this for me?
The headache of managing several agencies.
Growing a store is frustrating when your ads, website and team aren’t pulling together. Usually it comes down to three problems:
- Monthly agency reportImpressions182,400+24%Clicks1,240+12%Orders—Not tracked
The marketing agency
They send you traffic, then blame your store when those clicks don’t turn into orders.
- Re-keyed by hand
The messy back office
Orders, stock and invoices live in different places: a spreadsheet here, a shipping app there, Xero somewhere else. Your team retypes the same details just to keep up.
- Shared inboxWhere’s my order? · #30363 daysReturn request · #30312 daysWholesale price list5 days
The overwhelmed team
Your best people spend the day on “where’s my order?” emails, supplier invoices and returns. Customers wait, and the work that grows the store slips.
Commerly fixes this by putting your marketing, your store and your back-office AI under one roof. One team to call when something breaks.
- Marketing
- Digital systems
- AI assistants
2 · What do you do, and how?
What we do for your online store
We connect the front of your store (getting orders) to the back of it (packing, invoicing and answering customers).
Marketing
We don’t care about “likes.” We care about orders.
Ads for what you sell
We run Google and Meta ads for the products you most want to move, and send people to the page that sells them.
Every dollar tracked
We track every dollar so you can see what each order cost and what it brought back.
Digital systems & websites
We build new stores, and fix the ones that don’t work properly.
Gift wrap
A store that helps run the business
It should look good, load fast on a phone and be easy to buy from. It should also take work off your team, not add to it.
If you are starting from scratch
We build the store, on Shopify or as a custom build, and set up the basics around it: how orders reach your accounts, where stock is counted and how parcels get booked.
If you already have a store and software
We handle the plumbing. When an order comes in, the details flow into your accounts, your stock and your shipping list (Xero, for one). Nobody types them in twice.
AI assistants
Private assistants that do the first draft of the dull jobs.
+8 vs last week
An assistant for each role
Each one is set up with your own products, policies and past replies.
The first draft in seconds
Order-status emails, return replies and supplier bills get drafted in seconds, instead of being written from scratch.
Your team stays in charge
The AI writes the draft. Your team reads it, fixes anything it got wrong and presses send.
Not sure which one you need? We’ll help you work it out.
Book a 30-minute chatHow a project runs
How we put it all together
A strategy is the easy part. We build it, connect it and train your people to run it.
The audit
- What we do
- Find where you’re losing orders, time and money.
- What you get
- A short list of what to fix first, across your ads, your store and your daily admin.
The build
- What we do
- Set up your campaigns, your store and your AI.
- What you get
- Live ad campaigns, a store connected to your accounts, and AI assistants that use your own products and policies.
The guardrails
- What we do
- Lock down your data privacy.
- What you get
- Strict privacy settings, so your customers’ details stay in your own accounts.
The training
- What we do
- Teach your team how to use it.
- What you get
- Hands-on sessions on your own store, so your team can run it day to day.
Every project starts with the audit.
Book a 30-minute chat3 · Can I trust you?
What you actually get out of it
Answer customers
in minutesOrder and returns questions get a drafted reply straight away, so customers aren’t left waiting until tomorrow.
See what each
ad dollar earnsWe track spend, orders and sales for every campaign, so you can stop what isn’t working and back what is.
One accountable
partnerNo more juggling one agency for ads, another for the website and a freelancer for the rest. If something breaks, you call us.
How we handle your data
Your customer data stays private, in your own accounts.
You hold your customers’ names, addresses and order history. Keeping them private comes first.
- Privacy Act 1988
- Australian Privacy Principles (APPs)
- NDA on request
Private AI only
We set up business AI accounts. Your customer and business data is never stored, logged or used to train public AI models.
Data controlsModel trainingOffRetention0 daysLoggingOffAustralian privacy standards
Everything we build is aligned with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
CompliancePrivacy Act 1988AlignedAPPs 1–13AlignedOrder data & storageAlignedHumans always in control
The AI never has the final say. Your team reads and approves everything before it goes to a customer.
Reply draftedReviewed by MiaApproved to send
4 · What happens next?
Questions online store owners ask before booking
Straight answers, so the call can be about your store.
What does a first project cost?
It depends on the work. We quote after the 30-minute chat, so you know the cost before anything starts.
How long until something is live?
It depends on the scope. Your quote comes with a timeline, and we start with the change that pays off soonest.
Do you work with my store?
Almost certainly. We have plenty of experience with Shopify and custom-built stores, and we work with other platforms too. Tell us what yours runs on and we’ll say plainly whether it’s a good fit.
Which tools do you connect to?
The tools you already use, including Xero, HubSpot, Google Workspace and Microsoft 365, plus your store and your shipping tools. Using something else? Ask us on the call.
Where is our data stored, and who can see it?
In your own business accounts: the tools you already use and the business AI accounts we set up for you. Only your team and the Commerly people on your project can see it, and it’s never used to train public AI models.
What do you need from our team?
A little time at the start: a kick-off call, access to the tools involved, and one person who can answer our questions. We do the rest.
What if we want to stop?
Tell us. Everything we build for you is yours to keep: your data, your store and your workflows, with the access to run them.
Where are you based?
On the Sunshine Coast in Queensland. We work with online stores on the Coast, in Brisbane and across Australia, mostly by video call.
No sales pitch. Just a practical chat about your store.
Prefer email? hello@commerly.co